Keywords: Logistics company; 24/7, medium-sized company; high demands from SLA, high availability (HA), cluster
About the company – client
Logistics company.
Customer requirements
- High availability of the network, servers, and operated services (maximum outage 2 hours).
- Transparently defined SLA contract with response times for each service provided continuously 24/7.
Initial situation identified by IT audit
Based on a free IT analysis, we prepared a detailed IT environment analysis for the customer, spanning dozens of pages, where we identified critical infrastructure points according to priorities from 1 to 3, proposed improvements related to high availability, configuration changes that deviated from our quality standard, and other technical improvements for the workers themselves.
Based on the analysis, we established with the client the maximum possible downtime for each service, which subsequently resulted in the development of a Disaster Recovery plan – recovery plan.
Custom IT Solution
- The high availability of IT services at the client’s site is solved by two physical servers with a virtual environment, where all virtual servers (services) are stored on a common disk array. If one server fails, all services automatically start on the second server, which continuously takes over the functionality of the first server.
- We ensured high availability of internet connectivity with a backup internet connection.
- At the level of electrical power, the customer has a diesel-powered generator available, which, together with our 24/7 support, ensures availability even in the event of a power outage.
Additional measures:
- Archiving mailboxes to reduce their volume.
- Transitioning mail to Microsoft 365 cloud service.
- Backing up data from the desktop and documents.
- Backup off-site.
Original solution
Our solution
Project in numbers:
- Worked man-hours: 85 hours
- Number of involved technicians: 4 technicians
- Amount of backed-up data: 4,000 GB
- Amount of archived emails: 500 GB
- Amount of migrated emails: 100 mailboxes, 500 GB
